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"Innovation only counts when it is shared"
The end of the 20th century brought advanced computing solutions to organisations wishing to automate their operational and financial procedures.
Companies and administrations in both the public and private sectors were able to harness tools to improve internal and external relations and master essential human and material resources.
Companies and public administrations have very different backgrounds and day-to-day agendas. They also differ in their lingua franca: commercial operations speak of managing Infrastructure and Customer relationships, while the public sector oversees national and local assets in the service of Citizens and Users. Both, however, share the common goal of delivering high quality services in an efficient and profitable manner.
To take a wider view, we are entering an era in which the onus is increasingly on ‘Service’ and not just ‘Production’.
To help organisations keep pace with this fundamental shift, Kimoce has invested the equivalent of 150 development years in creating CRM and Infrastructure solutions for more than a thousand clients worldwide, and today helps 30,000 users meet their daily challenges.
With warm regards on behalf of all of the KIMOCE team,
Patrick HETT
CEO
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Company's presentation
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Founded in 1991, KIMOCE is a French editor of innovating softwares dedicated to infrastructure and customer relationships management.
Its product line is a complete software suite with a level of functional richness which addresses the needs of both the Front and Back Office.
 The KIMOCE concept
is putting the client at the heart of the organisation with a strong integration in both infrastructure management activities (equipment, real estate, IT) and customers' services (internal and external).
The KIMOCE range
can be used with varied services such as data processing departments (helpdesk, hotline), customer service (assistance, claims tracking), after sales services, purchasing departments (purchase, stock, budget), technical department and maintenance service, sales management.
The KIMOCE solution
turns on a data system with modular and expandable products. KIMOCE softwares function in an autonomous way and can be extending to a full range of modules (optional functionalities).
The packs are integrated softwares suites providing A-Z solutions.
The KIMOCE range
always runs off a single, shared database, no matter which combination of products and modules are installed.
This type of system architecture ensures full upgradeabilityand harmonious, step-by-step implementation which avoids data duplication and overlaps .
Moreover, the Kimoce range provides considerable scope for customisation which means it can be adapted to the specific operating procedures of all kinds of public and private organisations.
A modular range
can meet the needs of any sector and any type of company (small and meduim-sized firms, public utility service, large companies), allowing a simple rapid integration through all kinds of information systems.
Know-how
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KIMOCE capitalizes a true know-how withmore than a thousand clients worldwide and 30 000 users in any type of activity sectors like Elf, Manpower, Aéroport de Nice, Cartier International, France Telecom FCR, Banque Populaire, more than 20 general councils (Hérault, Manche, Cantal, Bas-Rhin...) and town councils (Nice, Lyon, Poitiers…), Aventis Pharma, Tokheim, Top Trades, Groupama, CHU Bicêtre, Somaintel, De Dietrich,.
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